SiliconGlen, Scotland. Tartan Tech Talk.

1. As a business, the internet is important to me. I am changing address, but keeping the same phone number.
2. After a very lengthy conversation on 4 Sept, I explained BT were transferring my line on 18 sept. Demon has no concept of transferring, you have to cancel and set up a new service. Setting up the new service takes at least 5 working days, hence your business will be offline for a week. In this day and age, it is unacceptable.
3. During the call on the 4th, demon set me up with temporary dial up access. They then said to call back on the 13th to minimise downtime.
4. I return from my business trip on the 7th to find the arseholes at Demon had already cancelled my broadband.
5. I then called them on the evening of the 8th to log into the dial up account which was set up on the 4th to find that it hadnt been set up at all, they couldnt help me until Monday (by which time I will be out of the country) and they didnt even know if customer service was open on a Sunday or not.
6. Conclusion. Demon is crap and should know better than to outsource to India.
7. Avoid Demon if you value your sanity.

(posted via Orange WAP). Ha ha, you can take away our ADSL but you can never take away our freedom..... :-)

permalink | Posted by Craig Cockburn @ 11:52 PM