Check the link. Clearly still surpassing themselves in the worst contact centre award stakes and following on from their outstanding showing in this category last year it is clear there is no let up in form in the poor customer services stakes this year either. Why only a few weeks ago I phoned to ask how I collect voice mail for another orange account from my own phone and after 15 minutes of being passed from pillar to post the person still didn't understand the question, never mind actually give me an answer.
Meanwhile I posted the same question on the uk.telecom.mobile group who answered it correctly in less than 30 minutes, without me having to be on hold waiting for an answer and without me having to play irrelevant menu hell either. Maybe Orange should outsource their contact centre to usenet, it certainly provides a more useful service.
Craig
By Craig Cockburn, IT Professional from Scotland. Digital Transformation, Agile Management, Politics and Social change
Total Pageviews
Subscribe to:
Post Comments (Atom)
Popular Posts
-
Find me on LinkedIn https://www.linkedin.com/in/siliconglen/ Medium https://siliconglen.medium.com/ thanks Craig
-
An article on how Agile can sit alongside PRINCE2 and where DSDM Atern fits in. In 2007, I put "used an Agile/PRINCE2 development str...
-
Every time I go to the post office there's a queue. No matter how much they try and keep the queue length down, inevitably you get stuck...
-
Having been on hold to the Orange contact centre (I guess that's what you would call it, I might call it a non-contact centre) for appro...
-
I've been having a busy time over on the Cambrian House site lately. Check out my profile and the full set of awards I completed last ...
-
It has always surprised me that in the US, where holidays are valued and children get about 6 weeks more annual holiday than the UK, that ad...
-
In contrast to my usual relaxed drive to work I was on the motorway today. Tailgaiting seems to have got worse. It's not enough to be ...
-
I thought I would write this to document the ongoing problems I have with my Nokia N97. It seems from the conversation in the phone shop tod...
-
Introduction You may be wondering the significance of the three Scottish flags in the image. I took this picture a few weeks ago. I'...
-
Dyson's motto is "100% suction all the time" or "The vacuum that doesn't lose suction". The consumers' assoc...
No comments:
Post a Comment