20 January 2008
Why Silicon Glen isn't Silicon Valley
A 1993 MORI poll in Scotland estimated that there were over 90,000 latent, or would-be, entrepreneurs and business owners in Scotland, who were frustrated in their ability to act on their aspirations by a range of factors, including the absence of role models, difficulties (actual and perceived) in accessing resources, particularly finance, and lack of knowledge about the process of business formation. Based on figures from the Global Entrepreneurship Monitoring (GEM) research programme around 5% of the Scottish adult population is actively engaged in business ownership or in activities being undertaken with a view to entering business ownership. This is around one half of the level experienced in the US and around one-third the level in other small open dynamic economies such as New Zealand.
Actually achieving this increased level of entrepreneurial activity will require a quantum shift in culture and attitudes in Scotland, which may only be achievable over a generation: as the experience of the business birth rate strategy in Scotland has demonstrated, this is not a ‘quick fix’ option. Specifically, access to finance is consistently cited as the prime obstacle to entrepreneurial activity in the GEM reports, and also in our research and contact with potential entrepreneurs. As it is, at present Scotland is working at perhaps 20% of its entrepreneurial potential.
Next time I have a decent idea, I'm off down to London. We have some of the brightest ideas in Scotland, some of the best graduates and even some of the world's largest banks. Yet we struggle at 20% of our potential. Why should I as an entrepreneur waste my time with a funding sector that isn't fit for purpose?
Our view is that the 90,000 “frustrated entrepreneurs” identified by a 1993 MORI poll (a figure consistent with the GEM data for Scotland a decade later) do not become active entrepreneurs largely because the funding landscape is not only too empty, but is also perceived as empty by those looking to enter it. While market participants respond (with some accuracy) that it is in fact not empty, and that sensible ideas well advised can usually find a funder, this accurate opinion is not helpful to an individual who is in full-time employment during normal working hours, has few or no contacts with the market, has little understanding of how it works, has little spare time to find out, and has a perception that entrepreneurial success relies on unique and specific skills that they may not have and may not be able to acquire.
A Darwinian approach to entrepreneurship would demand that these 90,000 aspiring entrepreneurs be left to live or die on their merits – let the fit survive and the rest remain in employment. Such Darwinism is, however, founded on the false premise (a) that this process will ‘weed out’ weak ideas and businesses, which is economically efficient, and (b) that entrepreneurship ought by definition to be hard and difficult, not least because today’s successful entrepreneurs and investors did indeed have to face harsh and difficult environments, and associate success with difficulty.
This Darwinian approach to the creation of an entrepreneurial economy is flawed, as can be seen from the failure of the Scottish economy to significantly raise the level of new business starts and the rate of formation and growth of high-potential companies over the past decade. A funding landscape that was visibly and obviously rich in sources of risk capital for businesses of every kind would remove a major constraint (real and perceived) on the formation of new entrepreneurial ventures. As such, it would provide an environment for the successful transformation of the culture of the Scottish economy into one in which entrepreneurial activity is seen as a legitimate career option and economic role.
Labels: Business, Innovation, Politics, Scotland
13 October 2007
Program it all
Please vote for this idea on crowdspirit...
Craig
Labels: Crowdsourcing, Innovation
24 July 2007
Call centre clear thinking
Yet I get countless contact centres who ask me for my name, I pronounce it correctly and then they pronounce it the way it is written in front of them, seemingly deaf to the fact that the owner of the name has just told them how to pronounce it. Some even say "well it must be spelled incorrectly here, I'll just change it for you", not realising that doing so would then mislabel my addressed mail.
Goodness knows what difficulties they have with pronunciation with some of the more difficult names from Eastern Europe, Africa, Arab speaking countries and so on. How embarrassing it must be for those customers and how needlessly difficult for contact centre operators.
How much simpler life would be if the customer record had a separate field where the phonetic spelling of the customer's name could be written in.
At last, no more mispronunciations. It also has the other advantage that if the company ever starts using voice recognition then the phonetic encoding of the field is likely to be more accurate than the original.
Why does no one do this? Sounds like a good idea to me.
Craig
Labels: Business, Innovation, Viewpoint
14 December 2006
London Underground overheating
This will be my first blog post from the PDA and as I type this I am on a very warm London underground in the middle of December. I can well believe the horror stories of overheating in the summer, especially during rush hour and three trainloads of people queuing ahead of you before you can get on a train,
The problem is caused by hotter air in the Tube failing to rise (as hot air does) quickly enough, coupled with insufficient cooler air from outside replacing it, and insufficient air circulation generally, especially within the trains when the doors are closed. I offer the following as a possible solution and welcome comments on it.
1. Have a system which derives at least part of its power from solar energy.
2. Pump cooler air from outside (possibly augmented by air conditioning) into the gaps between stations such that it flows along the lines, pushed by the trains, into stations. Said air could be sucked in from the street level drainage system.
3. Complete the air cycle by using fans to suck the air out of stations by installing such vans in escalator shafts.
4. Dramatically improve the circulation in trains by having air scoops at the front of the train (where there is high pressure) and feeding this into each carraige separately via units in the carriage ceiling - there is currently a fair bit of spare headroom there that could be put to better use.
5. Install ceiling fans with mesh guards in carriages.
My 2p worth anyway, Ken Livingston are you listening?
Labels: Innovation, Politics
28 November 2006
Crowdsourcing for consumer products - Web 2.0 hits manufacturing?
read more | digg story
Labels: Crowdsourcing, Innovation
11 October 2006
Biggart Baillie Innovation Award 2007
Brief terms and conditions:
There is no limit to the number of entries an individual can submit but each entry can only be submitted for one category.
All entrants must:
- Have an idea which is a first or an innovative twist on an old idea
- Clearly demonstrate how it is unique
- Be resident in Scotland
- Be over 18 years of age
- Be willing to participate in publicity around their ideas and the award
See the link for more details.
Craig
Labels: Innovation
26 April 2006
Banish the Post Office queue
I've come up with a solution to queuing for those of us with simple things to do such as post a letter or parcel, it's called weigh and pay and it's done by a machine.
- You place your letter or parcel on a set of scales to weigh it.
- You then indicate where you are sending it.
- You are then automatically given a list of postage options and expected delivery dates and choose one.
- You then pay for the postage, via an electronic payment method
- The stamps or postage vouchers are automatically printed
So simple, why has no-one thought of this before? It would create an express queue for people wanting to do simple things and the post office needn't even be open - ideal for post offices in supermarkets where the supermarket is open and the post office is closed.
The machine to do this is similar to the one you can use to buy train tickets with - select destination, available fare and payment method except the post office one has a set of scales built in. It isn't much different to the in-house systems available to businesses, so why is the post office so reluctant to make it available to the public and save the public's time?
There you go, I've just saved people worldwide millions of hours of time standing in queues. contact me if you want to send a donation...
Next please!
Labels: Business, Innovation, Viewpoint

